Return & Exchange Policy

Returns are  At SVASA, every piece is thoughtfully handcrafted, and many of our products are made in limited quantities or customised specially for you. We request you to read our policy before placing an order.

Returns

As most of our products are handmade, made-to-order, customised, or exclusive, we do not accept returns or exchanges. Please refer to the product description, size details, and images carefully before making your purchase.

Damaged or Incorrect Products

In the unlikely event that you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery. An unboxing video recorded from the moment the sealed package is opened is mandatory for us to process any claim. Claims made without a complete, uninterrupted unboxing video cannot be accepted.

Once your claim is verified, we will arrange for a suitable replacement or resolution. 

Handmade Variations

Slight variations in weave, embroidery, print placement, texture, or colour are a natural characteristic of handcrafted products and are not considered defects.

Contact Us +91 90920 78944

For any assistance regarding your order, please reach out to our customer support team with your order number and relevant photographs/video.